Universal Studios Singapore
q: What do you do?
a: Manage the team of people responsible for safe and efficient operations of all attractions, while focusing on guest service. Universal Studios Singapore is part of Resorts World Sentosa, one of the world’s most ambitious integrated family resort destinations, opening early next year. It features Southeast Asia’s first and only Universal Studios theme park, a casino, 1,800 rooms across six hotels, a Maritime Xperiential Museum, the world’s largest oceanarium and a host of entertaining, dining and retail options at FestiveWalk – its own version of ‘The Strip.’q: What's your favorite part of the job?
a: Building a brand new theme park allows me to learn something new every single day. I draw from previous experiences, working with the team to improve previous processes and create all new ones. Being surrounded by some very talented and knowledgeable people in the theme park industry helps foster that learning process.q: What's the greatest challenge?
a: Building a new theme park itself is a challenge. We tend to take a lot for granted, especially when we come from a pre-existing facility. I learned the same thing opening Hard Rock Park in Myrtle Beach two years ago, but working on a project that is more than just a park has a whole new set of challenges and opportunities.q: Do you stay in touch with any other UCF hospitality alums?
a: A lot of them in fact! Some are working with me here at Resorts World Sentosa; others I see at events such as AIMS and IAAPA. Facebook is great tool for keeping in touch with Rosen alums and seeing what's happening in Orlando or wherever in the world they have ended up with their hospitality careers.q: Outside work...you're most likely to be seen?
a: There's time outside of work when opening a park? I can be found down around Clarke Quay Bridge hanging out with some expat friends, travelling if I can find a cheap one or two day adventure, or hanging out around Singapore, sightseeing with my Singaporean friends from Resorts World Sentosa.q: Your biggest accomplishment since graduating, outside your career?
a: Getting to see the world. This is the third continent I've had the opportunity to live on for an extended period of time. Experiencing different cultures has been an amazing opportunity and I'm glad to have the opportunity to grab my book bag and a ticket and see where the adventure takes me.q: How did UCF prepare you for what you do?
a: Rosen College truly did prepare me...not just by studying theories, philosophy, or equations, but with hands-on training and real world examples from the professors. Despite how hard they were during college, the group projects taught me about team dynamics, balancing time, and working with all different types of people.q: How could the hospitality program have been better?
a: I think the program is great, as long as the courses continue to keep up with the ever-changing industry and trends. Rosen uses its current students to provide open feedback, sharing experiences and situations that they're experiencing in their roles within the industry.q: A UCF memory?
a: The FTPLA trip to California the year I was president of FTPLA -- just good times with a great group of people exploring SFMM, DL, DCA and Knotts, running across six-lane roads to get to Taco Bell, getting off the wrong exit coming back from SFMM, and lots more stories. If you understand those acronyms then you know the adventures that occurred!q: Favorite meal in Orlando?
a: Chipotle, I miss it over here!q: On your iPod?
a: All sorts of randomness, from DMX to FloRida to Beach Boys to Theme Park Soundtracks.q: Little known fact about you?
a: I'm nerdy. I spend hours upon hours working in a theme park, and then head home and play Roller Coaster Tycoon.
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